Refund & Cancellation Policy
Last updated: June 2025
📋 Summary: You can cancel before the seller confirms your order for a full refund. After confirmation, refunds are case-by-case. We aim to resolve all disputes within 48 hours.
1. Cancellation by Customer
✅ Full Refund
Order cancelled before the seller confirms it. Refund processed within 5–7 business days to the original payment method.
⚠️ Partial Refund or No Refund
Order cancelled after seller confirmation. The seller may have already started preparing the food. Refund eligibility is assessed case by case. Contact us within 30 minutes of placing the order.
❌ No Refund
Order cancelled after food has been prepared or dispatched. For subscription orders, cancellation is allowed up to 10 PM the night before the delivery date.
2. Cancellation by Seller
If a seller cancels your confirmed order, you will receive a full refund automatically within 5–7 business days. Sellers who repeatedly cancel orders may face account suspension.
3. Refund for Quality Issues
If the food delivered is:
- Significantly different from what was described
- Delivered in a spoiled or inedible condition
- Missing items from your order
Please raise a complaint within 2 hours of delivery via:
- The in-app "Report an Issue" option on your order
- WhatsApp: +91 8660395656
- Email: hello@siddhinest.com
We will investigate and, if validated, issue a full or partial refund or SiddhiNest wallet credit within 48 hours.
4. Subscription Orders
- Subscriptions can be paused or cancelled anytime from your dashboard.
- To skip a specific day's delivery, pause at least by 10 PM the previous night.
- Refunds for pre-paid subscription amounts (if any) will be pro-rated for remaining unused days.
- Refunds for subscription cancellations will be processed within 7 business days.
5. Refund Processing Time
| Payment Method | Refund Timeline |
|---|---|
| Credit / Debit Card | 5–7 business days |
| UPI (GPay, PhonePe, Paytm) | 2–3 business days |
| Net Banking | 5–7 business days |
| SiddhiNest Wallet | Instant |
| Cash on Delivery | Not applicable (no payment made) |
Timelines are from the date of refund initiation by SiddhiNest. Actual credit depends on your bank.
6. Non-Refundable Situations
- Dissatisfaction with taste (subjective preference is not a valid refund reason).
- Customer provided incorrect delivery address or was unavailable at delivery.
- Order delivered correctly but customer changed their mind after receipt.
- Complaints raised more than 2 hours after delivery.
7. How to Request a Refund
- Go to My Orders in the app and tap on the relevant order.
- Tap "Report an Issue" and describe the problem.
- Our team will respond within 24 hours.
- If resolved in your favour, the refund is initiated within 48 hours.
Alternatively, contact us directly:
📱 +91 8660395656 (WhatsApp preferred)
8. Dispute Resolution
If you are not satisfied with our decision, you may escalate your complaint to our Grievance Officer at hello@siddhinest.com. Grievances will be acknowledged within 24 hours and resolved within 30 days, in accordance with the Consumer Protection (E-Commerce) Rules, 2020.
9. Governing Law
This policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka.